Shipping policy
Shipping Policy at Slaphappy Climbing
At Slaphappy Climbing, we aim to provide our customers with efficient and reliable shipping services. Please read the following shipping policy to understand our practices:
1. Order Processing:
- All orders are typically processed and prepared for shipment within 1-2 business days, excluding weekends and holidays.
- Custom or made-to-order products may require additional processing time. You will be informed of any delays during this process.
2. Shipping Methods:
- We offer a range of shipping options during the checkout process, allowing you to choose the service that best suits your needs.
- The available shipping methods and delivery times will be displayed during the checkout process.
3. Shipping Costs:
- Shipping costs are determined based on the chosen shipping method, destination, and order value. You can review shipping costs during the checkout process.
4. Shipping Locations:
- We currently ship our products to customers within the United Kingdom.
- We are able to ship internationally, but further shipping costs and import taxes may occur.
- Please ensure you provide accurate shipping information to prevent delays or mis deliveries.
5. Tracking Information:
- For your convenience, we provide tracking information for all shipped orders. This allows you to monitor the progress of your shipment in real time.
6. Delivery Times:
- Estimated delivery times are based on the selected shipping method and the destination location. Please note that these are approximate times and may be subject to delays beyond our control, such as weather conditions or customs clearance.
7. International Shipping:
- For international orders, please be aware that customs duties, taxes, and import fees may apply upon arrival in your country. These fees are the responsibility of the customer.
8. Damaged Shipments:
- In the rare event that you receive a damaged shipment, please contact our Customer Service within 48 hours of delivery. We will work with you to resolve the issue promptly.
9. Address Accuracy:
- It is essential to provide accurate and complete shipping information to ensure your order is delivered correctly and on time. Slap Happy is not responsible for undelivered or delayed orders resulting from inaccurate addresses.
10. Shipping Inquiries:
- For any shipping-related questions or concerns, please reach out to our Customer Service team: support@slaphappyclimbing.com
By placing an order with Slap Happy, you acknowledge that you have read and agreed to this Shipping Policy. We reserve the right to update or modify this policy at any time. Please review it periodically to stay informed about our shipping practices.
If you have any questions or need assistance, please contact our Customer Service team, and we will be happy to assist you.
